Shipping Policy

This Shipping Policy is published by LIMINGX GLOBAL INC., trading as Drip & Ember, and applies to orders placed through our storefront. We keep this under review and will post any change here.

Effective date: the date this policy is published on our storefront. If we revise it, the new version takes effect the day it appears there. Any notice under this section may be given by email or through our storefront.

Where we ship

This policy explains where we deliver, how long it takes and what happens when a parcel goes astray. It covers physical goods only; digital items, where offered, are covered by their own delivery terms. Orders outside the delivery area cannot be completed at checkout.

We currently ship within the United States. If you are ordering from elsewhere, contact us before placing an order and we will tell you honestly whether it can be arranged; checkout will not complete for an address we cannot serve. Ask before ordering from elsewhere.

Processing time

Processing time. The period between your order and dispatch is shown at checkout and in your confirmation email. It covers packing and labelling, and it is counted separately from the carrier's transit time. Weekends and public holidays are not packing days.

Weekends and public holidays are not working days for packing. An order placed on a Friday evening is prepared from the next working day, and the estimate at checkout already accounts for that. Orders after the cut-off are packed the next working day.

Carriers and transit time

Transit time. Transit times for drippers, kettles and serving ware are shown at checkout once your address is entered, because the carrier’s estimate depends on the destination and the service. They begin when the parcel is scanned by the carrier, not when the order is placed. Carrier estimates are working times rather than guarantees.

Carriers are chosen by destination and by the service you pay for. Where more than one is available, the checkout shows the options with their times and prices, and the choice is yours. Rural routes and PO boxes can take longer than the headline figure.

Shipping cost

Shipping cost. Delivery charges for drippers, kettles and serving ware are calculated at checkout from your address, the size of the parcel and the service you choose, and are itemised before payment. We do not publish a flat rate, because a flat rate that suits a wallet does not suit a watering can. Postage depends on address, parcel size and service chosen.

Duties and import taxes are not included in the shipping charge. Where they apply, they are collected by the carrier or the customs authority on delivery and are the recipient's responsibility. Border charges are separate and payable by the recipient.

Tracking

A tracking number is emailed when the label is generated, which can be a few hours before the carrier first scans the parcel. A tracking page that says "label created" is normal and does not mean the parcel is lost. A label that exists but has not been scanned is normal for the first day.

Lost, delayed and damaged parcels

If tracking has not moved for an unusual period, tell us and we will open a trace with the carrier. A parcel declared lost is replaced or refunded at your choice; you are not asked to absorb the loss of something you paid for. A trace is opened once tracking stalls.

Damage in transit should be reported with photographs of the outer box and the contents. Keep the packaging until the claim is settled — carriers routinely ask to inspect it, and a claim without it is often refused. Transit damage is covered where packaging is retained.

Addresses and delivery attempts

Please check the delivery address before paying. Once a parcel is dispatched, an address change depends entirely on the carrier and is frequently impossible. Where a parcel returns because the address was wrong or incomplete, resending it requires the second postage to be covered. The label prints exactly what was entered at checkout.

Refused and uncollected parcels

A parcel refused on delivery or left uncollected is returned to us by the carrier. On arrival the item price is refunded and the outbound shipping is not. Where the refusal resulted from an error on our side, the whole amount is refunded instead. Goods are refunded on arrival; postage already spent is not.

Contact

Questions about this policy reach us fastest by message. You can email us at info@llim.shop. You can also call +1 (215) 971-4392. Please quote your order number so we can find the right record. Please include your order number so the record can be found quickly.